User:Aug2512 - OpenG

Things to Consider when Avoiding Business Phone Failures

Cloud-based business phones, like any other technological innovation, aren't exempt from downtime or failure, it doesn't matter how advanced they can be. Our current technological knowledge will not allow us to create completely fool-proof systems. As a result, using technology of any kind poses several risks. Even when your telephone system has all of the bells and whistles a cloud-based phone systems for business will offer, it still has the potential for failure.

Decision makers and employees depend on their phone systems to execute business operations - from answering the simplest customer queries to performing the most complex communication tasks. As most of its failures are generated by unforeseen circumstances, entrepreneurs are only able to do so much in holding off the inevitable. A slew of consequences await the business person who lacks foresight, so it's good to prepare your business phone systems for events like natural disasters, system errors, or human error.

Forces of nature

Natural calamities could affect even the most advanced business phones. In contrast to the plain old telephone service (POTS), which merely needs copper wires to execute analog voice signals, newer phone systems require better electrical energy to run since analog signals need to be digitized before being sent over high-speed fiber optic cables. In the event of a storm, tornado, hurricane, or earthquake, your office communications may suffer due to power outages. In large-scale or extreme natural disasters, these interruptions can even lead to network failure or phone system failure on your service provider's end.

Service interruptions

Possible system errors can cripple the service a cloud-based phone system business at the same time. Your Internet service provider, your VoIP service provider, or your own computer servers can suffer from unpredicted downtime for various reasons. If any one of these services acts up on you, you're bound to lose a lot. Aside from having to deal with the myriad of expenses that come with the territory of operating a company, you could eliminate business from missed phone calls and disgruntled customers.

User errors

Human error has also been cited like a large aspect in the failure of business phones and, essentially, business communications.??The blame machine,? as they say. While it pays to have a good phone service for your business, it gets a liability instead of an asset when your employees don't understand how to use it properly. You may have come across subordinates who accidentally erase essential fax or voice messages, or employees who incorrectly redirect calls to irrelevant extensions.

The chance of failure remains a vital issue for business communications. However, you can manage these problems by deciding on a service whose features far outweigh the disadvantages this type of telephony brings. A good example could be the lessons small businesses learned from 2005's Hurricane Katrina. After Katrina, some entrepreneurs developed a sense of responsibility in terms of preserving office data - digitally and otherwise - and found that good business phones ought to let them restart operations quickly while using least possible resources once failure or disaster strikes.

Source: http://wiki.openg.org/User%3AAug2512

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